Refund Policy

Starting online refunds is easy.
  • Enter your email address and verification code to sign in.
  • Go to your order history, select the order and items you want to refund, and follow the instructions, It only takes a few steps to complete the request.
  • Once your request is approved, you will receive email updates.
What items are refundable?
  • We offer a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
  • For defective items.
  • You’ll also need the receipt or proof of purchase.
What items and exceptions are non-refundable?
  • Gift cards.
  • Discounted items (if applicable).
Damage, loss, or stolen issues.
  • If the purchased product is faulty, reach out to us within 7 days of the delivery date.
  • If the purchased product is lost or stolen, Please collect evidence and contact us immediately.
Refund solutions.
  • Refund to original payment method.
How soon will I get my refund?
  • After your refund has been processed, you will receive a refund notice from us and it will take an additional 1-3 business days for the refund to be returned to your original payment method.
  • If more than 15 business days have passed since we’ve approved your refund, please contact us at muxxstoreofficial@gmail.com.

Customer Support
For any inquiries, contact us:                                                                                                     support@muxxstore.com